JAL SETU

Jal Setu (जल सेतु) is a citizen-focused mobile app for Barmer district that simplifies access to water services

Overview:

Jal Setu (जल सेतु) is a citizen-centric smart water service mobile application designed for the Barmer district to simplify and digitize public water utility services.

Led by the District Administration, Barmer, in collaboration with PHED Barmer and sponsored by SUZLON, the app empowers citizens with real-time water supply schedules, nearby water asset discovery, grievance redressal, and service alerts.

The platform focuses on transparency, accessibility, and faster issue resolution, helping residents easily stay informed about water services in their ward, zone, or nearby locality.

Phase 1 is currently focused on Barmer City and Barmer Rural Block, making it a highly targeted digital governance and civic utility solution.

Challenge:

Managing public water services across Barmer district required addressing multiple citizen and administrative pain points through a single digital platform. Residents often faced difficulty in accessing reliable ward-wise water supply schedules, locating nearby water sources such as tanks, borewells, and handpumps, and receiving timely updates about outages, maintenance, or restoration activities. Traditional grievance systems lacked transparency, making it hard for citizens to track complaints related to no supply, leakage, low pressure, or water quality issues. In addition, the administration needed a secure, scalable, and bilingual solution that could support OTP-based citizen access, geo-tagged issue reporting, role-based workflows for PHED teams, and SLA-driven ticket resolution. The core challenge was to create a citizen-first mobile ecosystem that improves service visibility, communication, and trust while supporting efficient district-level water governance.

Solution:

To solve these challenges, Jal Setu was developed as a smart, citizen-facing water services and grievance management mobile application tailored for Barmer district. The app provides users with real-time ward and zone-based water supply schedules, complete with live service status indicators such as On Time, Delayed, Cancelled, and Low Pressure. Citizens can easily discover nearby water assets through an integrated map and list interface, while push notifications keep them informed about maintenance, outages, restoration progress, and quality advisories. A robust grievance redressal system allows users to file tickets with photos and automatic location capture, then track the complete resolution lifecycle from submission to closure through chat-style updates. With bilingual support in Hindi and English, OTP-based authentication, and role-based backend workflows for district officials and PHED teams, the solution successfully transforms traditional water utility operations into a transparent, responsive, and digitally empowered public service platform.

Key Features:

OTP Authentication Secure citizen login Mobile verification-based access
GIS / Maps Integration Nearby water point discovery Navigation support Distance-based asset listing
ush Notification Services Maintenance alerts Supply restoration Emergency notices
Geo-location Services Auto location capture for grievances Citizen location tagging
Media Upload Integration Photo attachments for issue proof Water point images

Impact:

Android Apps

iOS Apps

I had a short and sweet time while working with Rohith, he joined OYO in our team as Manager. And he was so quick to understand everything about the product and the team members, be it from the tech or product side. He always helped and brainstormed on ideas, he also welcomed a good amount of ideas from the team. Personally what I feel is that the best thing about him is that, I could anytime text him and tell him that this is right or that is wrong, he took feedback and improved things. I think I was lucky enough to get a manager like him.

Pratil Dubey

Client

Have worked extensively with Rohit in recent times and he has been commendable when it comes to ownership, technical understanding and quick turnarounds. He is one person whom you can rely completely on, especially in crunch situations. He also has excellent team-building skills where he makes the other person understand the urgency and impact of doing something right. Keep up the good work.

Ravish Kumar Agarwal

Client

I have worked very closely with Rohith since quite some time now and my experience has been very pleasant. Rohith is always proactive, very clear in his approach and has a lot of knowledge in his field. Be it odd hours or critical issues, Rohith has never backed out on solving any problem that has come our way. Also, to add rightly, Rohith is a lot of fun to work with and a very patient individual.

Medha Bhattacharjee

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